At ali & edi, it is our goal to ensure complete satisfaction with your purchase. We know sometimes items have to be returned or exchanged. Please read the following regarding our return and exchange policy:
~To be eligible for a return, your item must be unworn, unwashed, or defective and in the same condition that you received it. It must also be in the original packaging with your e-mail receipt included in order to receive a full refund or exchange within 14 days of the delivery date.
~Final Sale items cannot be returned or exchanged.
~Refunds for returned items will be issued in the same form of payment as tendered at the time of purchase. We will refund your credit card account once the returned item is received at our mailbox and replaced in our warehouse: PO Box 71 Brookside, NJ 07926
Please allow 7-10 days for the refund to appear on your bank card,credit card or Pay Pal statement.
~Please track your orders online with Federal Express. Please notify us immediately firstname.lastname@example.org if items appear to be damaged or lost in transit.
~Customer is responsible for return shipping charges. We recommend you ship via an insured service. Please retain your tracking number for your reference.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase. Please send returned item to: PO Box 71 Brookside, NJ 07926
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: P.O. Box 71 Brookside New Jersey US 07926.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: P.O. Box 71 Brookside New Jersey US 07926
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Our garments run true to size.
Our Fit Model is Size S (size 4- 6) and 5'7"
ali & edi sizes